We want to get your products to you as fast as possible. Your order will be processed within 24 hours of payment when purchased on a business day and on the next business day if purchased on a non-business day. When making an online purchase, you will receive an email with the tracking number so that you can easily track your order.
We ship anywhere within Australia for a flat shipping fee of $9.95. For orders over $100.00, shipping is free.
To get the most from your products, please ensure that you follow these important care instructions:
The quilt products should be used with appropriate coverings, i.e. quilt cover. Use of a top sheet is optional. Wenatex The Sleep System offers a Formesse® Bella Donna pillow case and fitted sheet to complement these products.
Washing the Quilt
Wash the quilt at 60° Celsius at least twice per year in a washing machine large enough to allow free movement. The quilt should always be washed alone. Always wash on a gentle cycle using a gentle, natural-fibre washing detergent (without optical brightener, bleach, harsh chemicals or fabric softeners).
We recommend the use of wenaCare® laundry detergent, developed especially for Wenatex products. Wool wash or gentle detergents with no harsh chemicals, optical brighteners or bleach can also be used.
After washing, the quilt can be air-dried in the shade or placed in the dryer on a low/cool setting.
Aeration of the Quilt
All beds benefit from daily airing. We recommend that you expose your mattress to the air for as long as possible each day to dissipate any moisture in the quilt and mattress that has accumulated during sleep.
The trust and safety of our customers is very important to us. Every Wenatex product is manufactured with care by highly skilled professionals. Each product undergoes numerous quality and processing controls to ensure a top-quality product every time.
5 Year Quality Guarantee on all Wenatex products
We pass this on to our customers, in the form of our 5 year quality guarantee for all Wenatex products – for normal use and subject to observation of the care instructions. The guarantee covers material, production and processing errors. Wenatex will remediate respective damage occurring within the warranty period by means of replacement or repair.